Refund & Cancellation Policy

1. Free Trial

All new Pro subscriptions start with a 14-day free trial. No payment information is required to begin the trial. You may cancel at any time before the trial ends, and you will not be charged. If you cancel during the trial, access to Pro features continues until the trial period expires.

We encourage all users to make full use of the trial period to verify that Weavori meets their needs before purchasing a subscription.

2. Subscription Cancellation

You may cancel your paid subscription at any time through your dashboard or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain full access to paid features until the period ends — no immediate service interruption.

After cancellation, your account reverts to the Free tier at the start of the next billing cycle. Your license key will remain valid for the Free tier limits. No further payments will be collected.

3. Refunds

Because we provide a free trial that allows full evaluation before purchase, paid subscription fees are generally non-refundable.

• Monthly subscriptions: Fees are non-refundable after the 14-day trial period. Cancellation stops future billing but does not result in a refund for the current period.
• Annual subscriptions: Fees for annual plans are non-refundable. Annual billing provides a discounted rate in exchange for an upfront commitment.
• Upgrades and downgrades: Plan changes take effect immediately or at the next billing cycle as indicated during the change process. No partial refunds are issued for downgrades within a billing period.

4. Exceptions and Discretionary Refunds

We review refund requests on a case-by-case basis in the following circumstances:

• Duplicate or erroneous charges resulting from a system error.
• Extended service unavailability that materially impacts usability (applicable to cloud-connected features such as license validation).
• Circumstances where a customer was charged despite cancelling before the trial ended.

If you believe your situation warrants an exception, please contact us. Approved refunds are processed through Paddle, our payment provider, and may take 5–10 business days to appear on your statement.

5. Product Nature Acknowledgment

Weavori is a software tool that runs locally on your infrastructure. Once a license key has been issued for a paid subscription period, the cryptographic license token has been delivered and cannot be returned. For this reason, refunds after the trial period are limited to the exceptional circumstances described above.

We strongly recommend evaluating Weavori through the Free tier and the 14-day Pro trial before purchasing a paid subscription.

6. Chargebacks

If you believe a charge was made in error, please contact us before initiating a chargeback with your card issuer. We are happy to resolve billing disputes directly. Unnecessary chargebacks may result in immediate account suspension.

7. Contact

For all cancellation, refund, or billing inquiries, please reach out to us at support@weavori.com.